We're looking for a Project Manager to support the execution of our ITSM and CMS project portfolio. You'll work closely with cross-functional teams engineering, DevOps, QA, and client-facing stakeholders to ensure projects are delivered on time, within scope, and with full visibility for leadership.
Key Responsibilities
Support end-to-end coordination of ITSM/CMS projects from planning through delivery ensuring SLA compliance and stakeholder alignment.
Facilitate Scrum ceremonies (sprint planning, daily stand-ups, retrospectives, backlog grooming) and help identify and resolve sprint bottlenecks.
Maintain and manage Jira boards, roadmaps, and ticketing workflows to ensure accurate, real-time project tracking.
Build and maintain reporting dashboards and trackers in Excel and Jira to provide visibility into project health, timelines, and resource allocation.
Act as a communication bridge between internal engineering teams and external clients, ensuring timely updates and resolving issues.
Assist in risk identification and mitigation planning across active projects.
Support governance and reporting cadences (status reports, steering committee updates, executive dashboards).
Help drive continuous improvement in delivery processes, reducing manual overhead and sprint spillover.
Requirements
1–3 years of experience in project coordination, project management, or a Scrum Master role, ideally within a tech or software environment.
Bachelor's degree in a technical or business discipline.
Solid foundational understanding of Agile, Scrum, and Sprint Planning mechanics.
Proficiency with Jira (boards, roadmaps, ticketing) and Advanced Excel (data sorting, pivot tables, VLOOKUP/XLOOKUP for data tracking).
Exceptional written and verbal communication skills.
Strong analytical, problem-solving, and multitasking abilities.
Strong interpersonal and stakeholder management skills, comfortable working with both internal teams and external clients.
A genuine passion for solving problems collaboratively across teams.
Nice to Have
Exposure to release management.
Familiarity with SaaS platforms and ITSM concepts is highly desirable.
Certifications such as CSM, PSM-I.
Experience building or maintaining dashboards for executive reporting.
